Customer Engagement/HRA Specialist Temporary
2.
0 Miamisburg, OH Miamisburg, OH Temporary Part-time Full-time Temporary Part-time Full-time $16 - $19 an hour $16 - $19 an hour 15 hours ago 15 hours ago 15 hours ago Our Expertise Over 50,000 local individuals have trusted RetireMed to be their dedicated experts in Medicare and provide them with the right health plan for their specific needs.
We provide our clients with the best information, personalized support and guidance, genuine care, and attention to help select a health plan that best meets the individual's needs, lifestyle and budget - all at no cost to them.
About the Role Join the RetireMed team and embark on a rewarding journey in our Temporary Position, designed for individuals seeking hands-on training and professional development.
The temporary position will provide an opportunity for hands-on training experience in various facets of customer service, survey management, and client outbound outreach calls.
It will offer you experience in the use of current business and system technologies, including the use of computer and software applications.
Our temporary employees are offered the opportunity to gain professional experience at RetireMed.
We help you to further develop communication and presentation skills, you gain real-life experience, enhanced developmental skills in team collaboration and customer service.
How you will make an impact As a Customer Engagement/HRA Specialist, you will be responsible for using the Gynesis Genesys telephone system, CRM database, Microsoft Outlook, Teams, and other technologies, to complete Health Risk Assessment questionnaires with current clients.
The ideal candidate is naturally adept engaging in a positive and helpful manner with customers, has an uncanny ability using modern technology systems, is flexible navigating a CRM database, searching records, and entering data.
The ideal candidate knows how to work efficiently and effectively to meet daily, weekly, and monthly performance goals and milestones.
Be actively engaged in the training program to learn the insurance products offered Be able to articulate the health insurance benefits for a specific Medicare plan Make outbound phone calls to RetireMed Medicare clients Demonstrate exemplary customer service Capture the Health Risk Assessment Survey from the Medicare client Enter Health Risk Assessment Survey into the portal Accurately log all phone call interactions in the CRM system using standard English grammar Achieve established performance goals to complete projects Familiar with CRM system and ability to navigate multiple screens, very familiar with technology Exhibit critical thinking skills to complete tasks.
Takes the initiative to resolve issues Must be RAD! Reliable, accountable and dependable You WOW internal and external customers with your responsiveness and professionalism You will stay compliant with the Centers for Medicare & Medicaid (CMS) regulations and RetireMed policies Works collaboratively with various departments to complete other duties as assigned At RetireMed, our team is compromised of the best and brightest from diverse experiences, cultures, and backgrounds.
The differences we each bring to the table are a part of what makes our company successful.
Minimum Requirements High School diploma or actively pursuing college degree 3 years of customer service Outbound call center experience a plus.
Active user of Outlook, Microsoft Teams, technology navigation, CRM database use and or similar systems.
Must be an avid user of technology.
Effective oral, written, and presentation communication skills.
Ability to think critically and make informed decisions in a fast-paced, dynamic environment Knowledge of basic sales techniques, customer engagement and Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.
For any roles working remotely, the work must also be performed inside the United States, not in a foreign country.
Job Types:
Full-time, Part-time, Temporary Pay:
$16.
00 - $19.
00 per hour Expected hours:
30 - 40 per week Experience level:
3 years Shift:
4 hour shift 8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid work Office Work Location:
Hybrid remote in Miamisburg, OH 45342.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Miamisburg, OH Miamisburg, OH Temporary Part-time Full-time Temporary Part-time Full-time $16 - $19 an hour $16 - $19 an hour 15 hours ago 15 hours ago 15 hours ago Our Expertise Over 50,000 local individuals have trusted RetireMed to be their dedicated experts in Medicare and provide them with the right health plan for their specific needs.
We provide our clients with the best information, personalized support and guidance, genuine care, and attention to help select a health plan that best meets the individual's needs, lifestyle and budget - all at no cost to them.
About the Role Join the RetireMed team and embark on a rewarding journey in our Temporary Position, designed for individuals seeking hands-on training and professional development.
The temporary position will provide an opportunity for hands-on training experience in various facets of customer service, survey management, and client outbound outreach calls.
It will offer you experience in the use of current business and system technologies, including the use of computer and software applications.
Our temporary employees are offered the opportunity to gain professional experience at RetireMed.
We help you to further develop communication and presentation skills, you gain real-life experience, enhanced developmental skills in team collaboration and customer service.
How you will make an impact As a Customer Engagement/HRA Specialist, you will be responsible for using the Gynesis Genesys telephone system, CRM database, Microsoft Outlook, Teams, and other technologies, to complete Health Risk Assessment questionnaires with current clients.
The ideal candidate is naturally adept engaging in a positive and helpful manner with customers, has an uncanny ability using modern technology systems, is flexible navigating a CRM database, searching records, and entering data.
The ideal candidate knows how to work efficiently and effectively to meet daily, weekly, and monthly performance goals and milestones.
Be actively engaged in the training program to learn the insurance products offered Be able to articulate the health insurance benefits for a specific Medicare plan Make outbound phone calls to RetireMed Medicare clients Demonstrate exemplary customer service Capture the Health Risk Assessment Survey from the Medicare client Enter Health Risk Assessment Survey into the portal Accurately log all phone call interactions in the CRM system using standard English grammar Achieve established performance goals to complete projects Familiar with CRM system and ability to navigate multiple screens, very familiar with technology Exhibit critical thinking skills to complete tasks.
Takes the initiative to resolve issues Must be RAD! Reliable, accountable and dependable You WOW internal and external customers with your responsiveness and professionalism You will stay compliant with the Centers for Medicare & Medicaid (CMS) regulations and RetireMed policies Works collaboratively with various departments to complete other duties as assigned At RetireMed, our team is compromised of the best and brightest from diverse experiences, cultures, and backgrounds.
The differences we each bring to the table are a part of what makes our company successful.
Minimum Requirements High School diploma or actively pursuing college degree 3 years of customer service Outbound call center experience a plus.
Active user of Outlook, Microsoft Teams, technology navigation, CRM database use and or similar systems.
Must be an avid user of technology.
Effective oral, written, and presentation communication skills.
Ability to think critically and make informed decisions in a fast-paced, dynamic environment Knowledge of basic sales techniques, customer engagement and Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.
For any roles working remotely, the work must also be performed inside the United States, not in a foreign country.
Job Types:
Full-time, Part-time, Temporary Pay:
$16.
00 - $19.
00 per hour Expected hours:
30 - 40 per week Experience level:
3 years Shift:
4 hour shift 8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid work Office Work Location:
Hybrid remote in Miamisburg, OH 45342.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
